Privacy policy

Visiting this website

We count page visits and which buttons get pressed with Vercel Web Analytics. It uses no cookies and does not identify you.

We also use Microsoft Clarity, which uses cookies to show us how pages are used: clicks, scrolling, and recordings of visits with anything you type hidden. It helps us see what is confusing and fix it.

Contacting us

If you WhatsApp, email or phone us, we have your name, your number or email address, and what you tell us. We use it only to reply to you and to do the work you ask for.

Signing in to a website editor we built

If we give you a login to edit your website, we keep your email address, your password in scrambled form (we cannot read it), an encrypted key for your authenticator app, and when you last signed in. If you sign in with Google or Microsoft, they tell us your email address and an account number, and nothing else.

We use these only to let you in and keep your account safe, which includes briefly counting wrong passwords to stop anyone guessing.

Where it is kept, and who else sees it

Websites and sign-in records are hosted by Vercel, with the sign-in records in a private store in Cape Town. The wrong-password counts are kept for a few minutes by Upstash. These companies store the information for us and may not use it for anything else. We never sell your information or share it with anyone else.

How long we keep it

Messages: while we are working together, and for a reasonable time after. Logins: until you or your business ask us to remove them.

Your rights

Under the Protection of Personal Information Act (POPIA) you can ask what we hold about you, and ask us to correct it or delete it. Email oliver@neighbourhooddigital.co.za. If you are unhappy with how we handle it, you can complain to the Information Regulator.